Vice President Patient Financial Services and Senior Care Services
With a healthcare career spanning more than three decades, Tamra has served in almost every aspect of healthcare program operations and financial management. A Wilmington, California native, she earned her degree in Business Management from Edison Community College before beginning her healthcare career in 1983.
In her experience, she has been directly involved in the operations and financial management of a broad range of healthcare operations including Senior Resident care, Imaging Centers, Home Health, Hospice, Physician’s Practices as well as in Acute Care Hospital settings. Tamra has played a direct role in new physician office set-up, billing office structuring and operations, admissions office operations, financial counseling, patient financial services, centralized scheduling, front office staff training and supervision, and insurance credentialing.
Working in both the for profit and non-profit areas of healthcare, her responsibilities included a focus on decreasing patient wait times during registration/admission interactions, increasing point-of-service collections, lowering bad debt, enhancing productivity and accountability, developing and implementing policy and procedure manuals, implementation of centralize scheduling procedures, and overseeing pre-registration and pre-financial counseling programs for surgical and outpatient procedures.
Her achievements include earning a Top 3 Ranking in hospital financials among other system hospitals, opening of an Emergency Department at All Children’s Hospital, development of departmental disaster plans, earning an improvement in patient registration accuracy from 11% to 94%, earning recognition for the highest up front collections within a hospital system, and implementing Emergency Department bedside registration processes to expedite patient care and registration.
Tamra has been a member of the Champion family of healthcare since 2006. Tamra and her husband of 19 years have four daughters and reside in Denham Springs, Louisiana.